Confirm staging feature flags in minutes before looping in the platform team. Run the flag checks or Escalate to Support IT.

Works here: staging · Feature flag SDK · Regions: MY, DK
Owner: Platform Engineering (/Web Platform-O35/Issues-Support)

Quick path

1. Env check: App shows Staging build and commit hash matches latest.
2. SDK key: Staging key is configured (not Production).
3. Flag exists: The exact flag key is present and on for staging environment.
4. User context: The attributes used in targeting (email, role, cohort) are present in the SDK init.
5. Force refresh: Clear cache and call the SDK’s flush/identify/variation test.

Code snippet (evaluate a flag)

const on = client.variation('my-flag-key', { key: userId, role }, false)
console.log('flag my-flag-key =', on)

Escalation package

Flag key: <key>
SDK: <name + version>
Context: { userId: "...", role: "...", cohort: "..." }
Staging build hash: <abc123>
Expected vs observed: <1 line>
Console/network screenshots attached

Handoff → /support-it/contacting-it

Related references

• Fast support index — Share other flows if the blocker isn’t flag-related.
• Transition operating promises — Update promises if the flag outage pauses a handover.
• Decision Spine — Refer to it when a flag outcome requires a re-frame or new decision.